Driver Check Ins
Drivers call in to confirm pickups, give location updates, report delivery completions, and ask about their next load. The AI handles every check in call, logs the details automatically, and keeps your drivers moving.
AI Call Center · Trucking
Your Trucks Never Stop. Neither Should Your Phones.
Trucking companies are losing loads, missing broker calls, and spending tens of thousands every month on human dispatch staff. SDDS Technology replaces your entire call operation with a custom AI call center that answers every call instantly, 24/7, at a fraction of what you currently pay.
24/7 AI Coverage
Never a missed call
The Problem
Every Missed Call Costs You Money
When a broker calls and nobody answers they move on to the next carrier in 30 seconds. That is a missed load. When a driver cannot reach dispatch they sit idle. When a customer cannot get a status update they call your competitor next time.
Right now your team is handling hundreds of calls every single day. Driver check ins. Customer ETAs. Broker load offers. Recruiting inquiries. Every one of those calls requires a human being sitting by a phone, all day, every day, including nights and weekends.
That team costs you between $50,000 and $100,000 or more every single month. And they still miss calls.
There is a better way.
The Solution
A Full AI Call Center Built Specifically for Your Operation
We do not sell generic chatbots or phone trees. We build a fully custom AI call center trained specifically on your company, your lanes, your customers, and your processes.
The AI sounds like a real person. It handles conversations naturally. It knows your operation. And it never misses a call.
80%
Handled Automatically By AI
80 percent of your calls are completely routine. Driver check ins. Customer status updates. Broker load intake. Recruiting questions. The AI handles all of these from start to finish without any human involvement. Every call answered instantly. Every detail logged automatically.
20%
Transferred To Your Team
The remaining 20 percent that genuinely need a human, a judgment call, a rate negotiation, an emergency, a complex dispute, get transferred directly to your team. Your people focus only on what actually requires them.
The result is a leaner, faster, more responsive operation that costs a fraction of what you currently spend.
What The AI Handles
Every Routine Call. Handled Automatically.
Here is what your AI call center manages without a single human touching it:
Customer Status Updates
Your customers want to know where their freight is. The AI answers instantly, pulls the shipment status, confirms ETAs, and handles POD requests without your team lifting a finger.
Broker Load Intake
When a broker calls with a load offer the AI collects every detail, confirms back to the broker, and alerts your dispatch team within minutes. You never miss a load opportunity because of an unanswered phone call.
Driver Recruiting
Applicants calling about CDL positions get professionally screened by the AI. It qualifies their experience, license class, and route preferences and books a callback with your recruiter automatically.
Detention & HOS Logging
Drivers in detention or approaching their hours of service limit call in and the AI logs every detail with timestamps. Detention fees get captured. Hours get tracked. Nothing falls through the cracks.
After Hours Coverage
Your AI never sleeps. Calls at 2am get answered the same way calls at 2pm do. Drivers on overnight runs, customers in different time zones, brokers working early mornings. All covered.
Who We Serve
Built for Every Corner of the Trucking Industry
i · Carriers
Trucking Carriers
Whether you run 20 trucks or 200, if your dispatch team is overwhelmed with routine calls we can replace the majority of that volume with AI and cut your monthly call handling costs significantly.
ii · Brokers
Freight Brokers
Your revenue depends on covering loads fast. Every missed carrier call is a missed load. Every check call your team makes manually is time not spent selling. We automate the volume so your people close more business.
iii · 3PL
Third Party Logistics
Managing multiple clients, multiple carriers, and multiple shipment types simultaneously creates enormous call volume. We build enterprise level AI call centers that handle your entire communication operation at scale.
iv · Drayage
Drayage Operators
Port operations never stop. Container availability calls, gate out confirmations, chassis inquiries, and delivery updates happen around the clock. We handle all of it so your team focuses on keeping freight moving.
How It Works
From Contract to Live in 6 Weeks
A clear, tested path from first conversation to a fully trained AI call center answering every inbound line.
01
Discovery
We spend time with your team understanding your operation. Your call types, your customers, your processes, your TMS system. We map everything before we build anything.
02
Build & Train
We build your custom AI call center and train it on your specific operation. Your company name, your lanes, your customers, your protocols. It is built for you, not a generic template.
03
Integration
We connect the AI to your phone system. When someone calls your number the AI picks up. We set up routing rules so complex calls reach the right human immediately.
04
Testing
We run extensive test calls across every scenario before going live. Your team calls in as drivers, customers, and brokers. We refine until it is perfect.
05
Go Live
Your AI call center goes live. We monitor closely the first two weeks and make real time adjustments.
06
Monthly Reporting
Every month you receive a report showing total calls handled, AI versus human split, cost savings versus previous month, and zero missed calls confirmation.
Get Started
Stop Losing Loads to Unanswered Calls
If your team is drowning in routine calls, missing broker offers after hours, or paying dispatch staff a fortune just to answer phones, we can help. Let us show you exactly how much a custom AI call center would save your operation.
Book a Free Consultation